Shipping Policy

We appreciate your trust in our products and services. This Shipping Policy outlines our practices concerning the shipment of our products. By placing an order, you agree to the terms set forth below:

1. Shipping Destinations: Ultimate Torch ships products domestically and to select international locations. If you’re unsure about shipping to your location, please contact our customer service team.
2. Processing Time: Orders typically get processed within 1–3 business days. Orders placed during weekends or holidays will be processed on the next business day.
3. Shipping Rates & Delivery Estimates: Shipping charges will vary based on destination and the weight of your order. Once processed, you will receive an estimated delivery date; actual delivery may vary.
4. Shipment Confirmation & Tracking: You will receive a shipment confirmation email with tracking number(s). Track your order using the provided link.
5. Customs, Duties, and Taxes: For international shipments, Ultimate Torch is not responsible for any customs, duties, or tax fees applied by your country. All fees imposed during or after shipping are the customer’s responsibility.
6. Damaged Items: Ultimate Torch is not liable for products damaged or lost during shipping. If your order arrives damaged, please contact the shipment carrier to file a claim. Save all packaging and damaged goods before filing.
7. Returns & Replacements: We do not provide refunds for items, but we offer replacements for products with manufacturing defects. See our Returns Policy for details.
8. Insurance: Insurance can be arranged at an additional cost. If you wish to insure your package, notify us when placing your order.
9. Contact Us: For shipping queries, contact info@ultimatetorch.co.za.